Online orders:Fast and convenient, our website not only enables you to point, click and purchase, but it also allows you to track an order, access your order history and save items in your shopping basket. We ask that you review your order carefully prior to submission, and contact us as soon as possible if you need us to revise your order for you. Order confirmation:You will receive an order confirmation number at the conclusion of your order process as well as an email that states your order number and an approximate order total. Order Status:If you placed your order through a passwordprotected online account, you may check the status of your order at any time by clicking on Your Account, signing in, and selecting Order History. To check the status of any other order, call 8006845429 Mon.Fri. from 9 a.m. – 5:00 pm EST, or email us at servicembare.com. Credit Cards and Payment:We accept the following methods of payment: Visa, MasterCard, American Express, Paypal, check or money order. Items are charged to your credit card when they ship. If an item is on backorder, you will not be charged until the backordered item ships. Your shipping handling charge will be prorated to the value of the shipment. If you choose to pay using Paypal you will be contacted if any of the items that you ordered do not ship right away. If you pay via check or money order your items will be shipped after we receive your payment. Sales tax:We are required to collect local sales tax in states where Mbare Ltd. maintains a physical presence. We are currently solely located in the state of Georgia. Telephone, Fax Mail Orders:Your personal information is always safe with us online. However, if you are still not comfortable making a purchase on our website, you may choose from the following options:phone 8006845429, Mon.Fri. 9 a.m. – 5 p.m. ESTfax Print our Mail Order Form and fax it to 7063541002.mail Print our Mail Order Form

Shipping InformationMost instock items ship within 24 hours of ordering; however, some orders may take longer to process. We do not ship on Saturday, Sunday, or national holidays. Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily outofstock or backordered. You will be alerted in either instance and will be provided an approximate date of shipment. Rest assured, any shipping delay will be communicated to you in a timely manner. Should any unforeseen delay occur, you will be notified within 10 days of placing your order. International customers, view information about Shipping to your corner of the world. RETAIL Shipping Handling chargesPlease use the chart below to estimate the standard shipping handling charge for your order. The shipping for stone items and oneofakind sculptures is generally higher than the amounts indicated below. Large items may have to travel on a pallet as freight. For Express and Overnight delivery, please add 15 and 25 respectively. A 4peraddress fee will be applied to orders shipped to multiple addresses.Order Value: Shipping Handling Fee:Up to 25.00 5.9525.01 to 49.99 6.9550.00 to 74.99 8.9575.00 to 99.99 10.95100.00 to 124.99 11.95125.00 to 149.99 12.95150.00 to 199.99 13.95200.00 to 299.99 15.95300.00 to 399.99 17.95400.00 or more 19.95P.O. Boxes StoresOrders shipped to P.O. Boxes are sent via USPS priority mail only. Overnight and Express delivery options are unavailable. Outside Of The Continental USOrders to Alaska and Hawaii will ship via FEDEX and cannot be expedited. We will ship to all U.S. territories, APOFPO addresses and 69 countries worldwide. Oversized ItemsDelivery method, timing and fees vary item to item. Most oversized items will arrive within 34 weeks and are shipped via a delivery service. Standard delivery hours are between 8 a.m. and 5 p.m., Monday through Fr

All Mbare.com merchandise is unconditionally guaranteed. If you are not satisfied with your purchase for any reason, please let us know so we can take care of you.Damaged or Defective Items:In the event that an item is received damaged or defective please contact us as soon as possible by either phone or email servicembare.com. We will get back to you within 72 hours and determine whether to refund your account or send you a replacement at no additional charge. Please hold on to both the affected items and the packaging that they arrived in. You may be asked to hold on to these materials for 7 days in the event that the shipping company chooses to inspect them for claim purposes. If the damage is minor we may also choose to send you a return label via email so that we can repair the product in our warehouse.Other Domestic and International Returns:Return your purchase by using your own trackable and insured shipping method, mail your return to: Mbare.com Attn: Returns Department 118 Commerce Blvd. No. 2, Bogart, GA 30622 USA Order Any shipping fees associated with making returns or exchanges are the responsibility of the customer and will not be refunded.Mbare.com is not responsible for shipping fees or lost returns. We will accept and process all merchandise returns that are accompanied with an original packing list and arrive in good condition.Refund processA refund will be credited back to your original method of payment, and will post approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Most returns will process in approximately two to three weeks, depending on your method of return. All orders are refunded in US dollars. In the event that your original method of payment is no longer functional a credit will be issued to your account for future use. ExchangesBefore sending your exchange