Orien Dental Supplies is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are within 1 7 business days. In the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

Once your order is received, it will be dispatched within 24 hours. Depending on your location, orders may take up to 7 days to deliver. All parcelspackages are delivered by Couriers Please. Shipping costs are influenced by the size and weight of your entire order and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orien Dental Supplies provide a limited “moneyback guarantee” return on goods.8. To make a return claim, Orien Dental Supplies can arrange pickup of the goods and charge your account the cost of shipping, otherwise return of goods can be arranged at your own accord. Please contact us by Telephone or email in the event of a return claim where we will attempt to resolve your issue. The product must be returned in its original packaging, with all contents as shipped.9. Orien Dental Supplies will not be responsible for any loss or damage resulting from your use of this website. Limitation of liability is extended but not limited to negligence, direct or indirect damages, including but not limited to loss of data, profit or any other loss however caused from your use of this website.10. Orien Dental Supplies will not be held responsible where your account or computer or any other web enabled device is used without your consent. It is your responsibility to maintain the confidentiality of your account and access to your computer or device. It is your responsibility to keep your credit card details secure and not to reveal your details to permit unauthorized use.11. Our office must be contacted prior to returning or claiming a return on any item.