We process all online payments Cradit,debit cards,paypal,master card,paytm,Net Banking transactions.,Paytm Wallet,PayU

Shipping Address Users shipping address and pin code will be verified with the database of Trent before User proceeds to pay for its purchase. In the event the order is not serviceable by Trent’s logistics service providers or the area is not covered, Trent will request the User to provide with an alternate shipping address. The User must ensure the payment and shipping address is within India. The User shall be responsible for accepting and collecting the package from the alternative address, once the said alternative address has been submitted by the User. Confirmation from the logistics service provider of successful delivery to the alternative shipping address is deemed as acceptance of delivery by the User and Trent will have no liability in this regard. In cases, where the option of pick up from stores in respective location is selected, the pick-up should be made maximum within 10 days from Order Confirmation date and the receipt evidencing purchase order of the product along with an official identity proof shall be produced at the time of pick up post which the order would stand automatically cancelled.

In the event you receive a damaged or defective product or the package delivered is missing one or more products or accessories and eligible for return as described by Return Policy. You are required to get in touch with the Customer Care Team through any of the below mentioned channels as per the Returns Policy. Upon receiving your return request, we shall verify the authenticity and the nature of the request and if the request is genuine, we will arrange for pick-up of the product through an assigned logistics service provider and your refund to be processed upon the receipt and quality check of the returned product. It may take a minimum of 4-6 business days to process your request for return of products. You will receive an email or SMS notification at your email address or mobile number provided to us. Upon receipt of the returned product by us and successful completion of the quality check, you will receive an email or SMS confirmation at the email address or mobile number provided to us. If a defect or damage is confirmed on the returned products, we will give you a complete refund. The refund will always be paid using the same payment means you used to pay for your purchase.