Online Cod

1.1. Reliance Retail Limited, having its registered office at 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai – 400 002, Maharashtra, India (“Reliance”, “we”, “us” or “our”) is managing and operating the mobile application/website and tablet applications available at www.jiomart.com (collectively referred to as the “JioMart”, or “Website” or “App”), which inter alia facilitate the sale and purchase of products and services listed and sold (“Products”) on the Website. The term (“User” or “Users” or “you” or “ your”) means any individual which uses, accesses or browses the Website and/or purchases the Products. 1.2. The ‘Terms and Conditions’ published on JioMart shall be read by reference here. This ‘Shipping and Delivery Policy’ (“Policy”), together with the ‘Terms and Conditions’ and other polices on the Website sets out our policies and procedures towards delivery and shipping of Products purchased via the JioMart. 1.3. We provide shipping and delivery of our Products all over India. We aim to provide the best customer experience for you by tying-up and partnering with leading logistics service providers to handle your order in the best possible way and to ensure that you have a hassle-free experience in receiving the Product that you have ordered from JioMart. We make all commercially reasonable endeavours to ensure that the Products are delivered to you in a timely fashion. 2. APPLICABILITY OF POLICY 2.1. By using JioMart and/or initiating a request for purchase of Products on the Website, you agree to be bound by the terms contained in this Policy. If you do not agree to the terms contained in this Policy, you are advised not to transact on JioMart. Please note that, we may from time to time change the terms of the Policy. Every time you wish to use JioMart, please check the Policy to ensure you understand the terms and conditions that apply at that time. 3. TERMS

4. TERMS OF RETURN AND REFUND 4.1. You may initiate return of Products within the timelines and as per the terms stipulated under Annexure A (refer to the table provided at the end of this Policy) of this Policy. We would accept the request for return of such Product subject to the terms of this Policy. Reliance will not process return if you have placed the order for a wrong Product model, colour or incorrect Product. 4.2. All our packages come with tamper proof packaging. Please ensure that you do not accept packages where the seal is tampered/and or outer package is damaged. Acceptance of a tampered or a damaged package will automatically disqualify you from any return claims for physically damaged/defective Products, incorrect Product, or missing accessories. 4.3. You may register a complaint or request for return through JioMart. To register a compliant or initiate return, please go to ‘Orders’ section and select ‘Help’ tab and then select ‘Still need help’ at the bottom of the page. You may select the option from the drop down menu to log the complaint or contact us via e-mail/ call/ chat with us. To initiate return, you are required to select ‘log a complaint’ and provide the necessary details about the shipment and order, provide the details of the issue, if any, and request for return. For quality purposes, we may also require you to provide images of the Product sought to be returned. The ‘return’ tab shall be available only during the duration of the return window. In case of any complain or concern that may arise after the closure of the return window, you may contact the customer care. 4.4. If you have received any Product which is eligible for return in terms of this Policy, we suggest you to immediately register a request in this regard on the JioMart. We will in our sole discretion verify if: (a) the defects and damages in the Products or the non-compliances claimed in such Products are acceptable by us, or (b) such de