An authorization is a pending charge or hold on a payment account and is not a true charge. The authorization on your credit card or PayPal account allows joann.com to make sure the account is valid and has the necessary funds available to process your order. Your payment method is not charged until we ship your order. The release of an authorization may also appear as a refund on a credit card statement, or the authorization may be deleted from the account entirely. The void may take 7 business days or longer, depending on your bank to appear.

Most orders are processed within 2 – 3 business days. Joann.com® does not ship on weekends or holidays. A ship confirmation will arrive via email once your order is in transit with a tracking number.Standard Delivery:Orders delivered to the 48 contiguous United States or to the Canadian Provinces of AB, BC, MB, NB, NL, ON, NS, SK and PE should arrive in 7 – 10 business days. Orders delivered to the Canadian Provinces of NT, NU, and YT, should arrive in 14 – 21 business days. Orders delivered to an APOFPO, Alaska, Hawaii and any U.S. Territory address, should arrive in 20 – 30 business days. These delivery estimates include warehouse processing time.Express Delivery:Express delivery is only available to our customers who ship orders in the 48 contiguous United States. Express delivery orders will be processed on the same day if they are placed by 11:00am ET on a business day, and should arrive in 4 business days. Orders placed after 11:00am ET will be processed on the following business day, and should arrive in 5 business days. Not all items are eligible for Express delivery. These delivery estimates include warehouse processing time.Express Plus Delivery:Express Plus delivery is only available to our customers who ship orders in the 48 contiguous United States. Express Plus delivery orders will be processed on the same day if they are placed by 11:00am ET on a business day, and should arrive in 3 business days. Orders placed after 11:00am ET will be processed on the following business day and should arrive in 4 business days. Not all items are eligible for Express Plus delivery. These delivery estimates include warehouse processing time.

We reserve the right to research for the original purchase, and to limit or decline refunds. Refunds will not be given on clearance, discontinued, and holidayseasonal merchandise i.e., product no longer available in the store. Lost or damaged merchandise return cards are NOT replaceable.