as per our standard terms

International Shipping InformationThrough our arrangement with Borderfree, wee pleased to provide an enhanced shopping experience for international customers. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, international shipping and much more.Shipping CostsInternational shipping is calculated based on a number of factors including the desired service level Standard or Express, the number of items youe purchasing, the weight of the items and the destination countryregion. U.S. Shipping Costs on macys.com include all charges to the international shipping warehouses in the United States. Borderfree will then calculate and display a guaranteed order total in your preferred currency, including all shipping costs from our warehouses in the U.S. to your selected international destination, and any applicable duties and taxes imposed by the customs and revenue authorities in the destination country. see shipping cost chartShipping OffersFree and 8 FlatFee shipping applies only to the shipping costs from our United States warehouse to Borderfrees domestic warehouse. Additional costs will be incurred when shipping from Borderfree to the final international destination. International shipping fees will be calculated at checkout.Shipping to Canada, Russia, Australia or the U.K.Learn more about shipping offers to Canada, Russia, Australia and the U.K.Please note: International order totals cannot exceed 25,000 USD.Duty TaxesDuty or customs tariffs is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. Value Added Tax VAT rates are set by the destination country. You will be able to view the guaranteed total amount of applica

If for any reason youe not satisfied with your purchase, please email internationalcustomerservicemacys.com and well provide you with further instructions on where returns should be shipped, and the amount you will be refunded. Refund amounts for returned items will be credited to you by Borderfree in the same currency and using the same exchange rate as your original order.Returns must be made within 180 days of purchase. Please note: shipping fees are not refunded for preference return. Unfortunately, items purchased for international shipping may not be exchanged.European Union CustomersAll European Union customers have a right to back out of a purchase within 7 days of completing the transaction e.g. placing the order on the website. If a European Union customer cancels their order during this 7day period, Borderfree will reimburse the customer for the cost of the productss AND any extra fees e.g. shipping paid by customer to receive the item. Borderfree can, however, charge the customer for cost of shipping goods back to Borderfree. Reimbursement by Borderfree wil be within 30 days.Gift Recipient ReturnsInternational gift recipients can return merchandise received as gifts. Please email internationalcustomerservicemacys.com for specific instructions on your return. Please note: when returning a gift, the return amount must be credited back to the original tender of the purchaser.International Orders Must Be Returned By MailUnfortunately, international orders may not be directly returned to a Macys store.