You can pay us using your internet banking, credit or debit card, Google Pay, Phone Pe, Paytm, UPI. For an international order also, you may pay us through Visa/Mastercard or Paypal.

Products, purchased from this website, are shipped and delivered by esteemed courier service agencies. Normally, products are delivered by 7 working days within India from the day when an online purchase order is accepted (Sundays and public holidays are not considered as working days). However, it may take up to 15 days in case of overseas locations. For further details, please refer to the policies of the shipping agencies concerned on their respective websites. For delivery outside India, shipping cost, applicable taxes and duties (if any) shall have to be borne by the customer on actual basis. Customers should not accept delivery of any tampered package from the courier agents. If a customer accepts any delivery, it will be deemed that the product has been received by the customer in proper condition. Cash-On-Delivery (COD) is not available for purchase amount above ?5,000 (Rupees Five Thousand).

It is our endeavour to provide you with the best possible customer service and hence we permit returns and exchanges as long as the product/s are unused, unwashed, defective/damaged, and are returned in saleable condition in with all original packaging, tags and invoices. You are required to inform us within 48 hours of receiving the package on customercareritukumar.com with your order number and the item(s) you wish to return/ exchange, else the goods will be considered sold and no further requests will be entertained. We will revert to your email within 24-48 hours with an appropriate solution. You will be receiving credits in your Ritu Kumar,Label Aarke online account (COD/Shipping fee excluded, if any) for returns on discounted merchandise. These credits will be valid until used. A refund will be issued to your original mode of payment in case of a return on non-discounted merchandise. In case of an exchange, please mention the size you wish to receive as an exchange in the initial email. Exchange orders will be shipped upon receipt of the returned order. Refund TC for Online orders - Refund will be issued only for Online India store within 7-10 working days from the date of pickup mode of refund will be the original method of payment (except COD).