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Shopeastwest offers you the possibility to choose between two different shipment methods with two different carriers. Default shipping method uses India Post as a carrier. This method does not offer Track and Trace . Thus querying the progress of delivery is not possible. The delivery normally takes 1520 Business days from the date of shipping but might take up to 25 Business days in exceptional cases. In case your parcel does not arrive within 30 days please contact our Shop support team via support.medhubonline.com

All returns must be made within 10 working days from the day the goods were delivered to you. If you want to return a product, please contact us to receive a RMA number and to get instructions on how to return a product Please include either the original or a copy of the invoice plus the RMA number you received from us. In case of a return under 10 working days through the “Distance Selling Act”, your credit card will be refunded as soon as we receive the product back. Cancelling an order. Due to the fact that the logistics company processes orders almost instantaneously, it is not possible to cancel an order. Should you no longer require the product, follow the returns procedure which is explained within the previous point.