You can pay us using your internet banking, credit or debit card, Google Pay, Phone Pe, Paytm, UPI. For an international order also, you may pay us through Visa/Mastercard or Paypal.

KalaNiketan.com offers shipping worldwide. We work with premier courier companies to ship products to our customers. • We will send an email confirming the shipment of the order being placed as soon as the items are handed over to the Courier Company. These alert emails will contain the tracking number and Courier Company’s website details. • Tracking numbers for orders shipped might take around 24 business hours to become active on the courier websites. • Time to ship the product mentioned on our website against each item are indicative and approximate values only and sometimes due to situations beyond our control, delays may occur. No refund, returns, replacement exchange will be entertained for this reason. • If, for any reason, there is going to be a delay in shipping because an item is out of stock or if there is an unusual delay in filling an order, we will notify you by e-mail. • Dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts. In some cases we may offer to refund you for unfulfilled part of the order. • If the order is cancelled, lost or undelivered to your preferred location, we will refund the complete order amount including any shipping charges. • The product will be delivered to you in 7 to 15 days. • If you return an order delivered to you, then the shipping charges for the return of the goods will be according to our Return Policy. • Custom charges depends on the rules and regulations of the country of shipment and we do not charge them from our end. If there is any custom duty levied on the shipment, we are not liable for the same.

Kala Niketan is committed to providing its customers complete satisfaction. We strive to enhance the shopping experience of our customers, while providing the best quality products and services. In order to ensure the same, we are always ready and willing to go the extra mile for our customers. In case you are unsatisfied with the product received from us, you may contact us with your complaints/feedbacks at wecareKalaNiketan.com and we will personally get in touch with you to resolve them. • Please note that for creating a desired fit, pattern and look of a product, alterations are required. • Buy unstitched items from us and get them tailored by your personal stylist or boutique. PRODUCT RECEIVED IN DAMAGED CONDITION / MANUFACTURING DEFECT OR WRONG ITEM • On receipt, in case it is noticed that the outer packing of the product is damaged or tampered with, immediately verify the quality/quantity of the product against the invoice, before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. Customer should also lodge a proper complaint with the local office of the courier agency, so that we may peruse the same, so as to avoid such occurrences in future. • In case of receipt of product in damaged condition or with manufacturing defect or a wrong product has been received, kindly contact us, within 24 hours of receipt of product. • Kindly retain all packaging materials and product until receipt of instructions of the KalaNiketan.com regarding the same. • In case of any other complaints, email us within 24 hours of receiving the product. • DO NOT return any product, before receiving confirmation from us for the same. In case any product is returned without such confirmation, we do not guarantee any credit or replacement of the product. • The email should contain comprehensive details of the defe