Q. Do you provide Cash on Delivery COD as a payment option A. Yes we do provide COD as a payment option but only for Indian market. This facility is not available for international markets. Q. What happens if my creditdebit card has been compromised while making a payment online A. We do not collect or store your credit card information. If you suspect any such thing, then please report this immediately to your bank. Q. Can I use Paypal to pay for my order A. Yes we do provide Paypal as an option of payment for International customers only. You can see the paypal button during checkout process. Paypal also provides the option to pay via debitcredit cards.

Q. Does Zobello deliver products outside India A. Yes we ship products to all international countries, provided they are covered in our delivery network. For more details you can look at our Shipping Delivery policy. Q. Can my Billing and Shipping Address be different A. Yes, your billing and shipping address can be different. Kindly refer to our Shipping Delivery policy section for more details. Q. Can I change my shipping address after placing my order A. Yes, you can change your shipping address even after placing your order, provided the order has not been dispatched from our warehouse. Ideally you can change your address within 25 hours of placing the order. You can refer to our Shipping Delivery policy for more details.

Q. Can I return an item after 1 month of ordering it A. As per our return policy, we only accept returns 30 days from the date of ordering.You can check our Returns Policy for more details. Q. Can I return a part of my order A. Yes you can return a part of any order. Kindly read our Returns policy for more details. Q. Who will bear the shipping charges in case of a Return A. If the item shipped by Zobello is damageddefective or a wrong item has been delivered then we take the onus of bearing the shipping charges. If the reason for return is because of wrong size or fit then the customer will have to bear the shipping charges. Q. Can I get a refund If I don’t like the order A. Yes, you can get a refund if you don’t like the order. Please look at Returns Policy for more details. Q. When can I expect to receive my refund A. Once the item being returned is checked by the inspection team at Zobello, the refund process will be initiated. A refund credit of the returned goods will be made within 24 hours after receipt of the product to the card you used for the original purchase. Incase of COD purchase please look at Returns Policy for more details. Note: We process the refund within 24 hours from our end after receipt of the product once the product has passed the inspection. The amount then would be credited back to your account in accordance with the banks procedures.