The price of products offered on the Paytm Platform is MRP, retail price, sale price, discounted price as offered by our Merchant partner. Paytm Ecommerce does not either directly or indirectly influence the price of the products offered by the Merchant partner. Paytm Ecommerce is not liable for any manufacturing defect, faulty product received, warranty claims, after sales service for any of the products purchased on the Paytm Platform. Paytm Ecommerce is not linked with any warranty, guarantee, postsale claims, genuineness of products or brand, as it is just a platform that facilitates sales for its Merchant partners. Paytm Ecommerce will make best efforts to assist customers in issue resolution including refund or arranging replacement but it will not bear the risk from legal claims for any misrepresentation or selling of wrong product.

Your shipping address and pin code will be verified with the database of Paytm Ecommerce for delivery serviceability before you proceed to pay for your purchase. In the event your order is not serviceable by our logistics partners or the Merchant or the area is not covered, we would request you to provide us with an alternate shipping address which we expect to have on our partnerMerchant’s delivery list. In case there is any dispute regarding the shipment of the product or services for the area not covered by Paytm Ecommerce, in such cases Paytm Ecommerce will not be responsible for the nondelivery of the product. In case you book multiple orders for the products and services in one transaction, Paytm Ecommerce would endeavour to ship all products together. However, this may not always be possible due to some product characteristics or logistical issues. If you purchase multiple products in single transaction, then all the products would be dispatched to a single shipping address given by you. If you wish to ship products to different addresses, then you should book the orders separately based on the delivery addresses. Products shall be delivered by the Courier Partner at the address given by the customer while making the purchase and Paytm ECommerce shall be not be held responsible in case the address shared was incorrect.

In the event you receive a damaged defective product or a product that does not comply with the specifications as per your original order, you are required to get in touch with the customer service team. b. Upon receiving your complaint, Paytm Ecommerce shall verify the authenticity and the nature of the complaint. If Paytm Ecommerce is convinced that the complaint is genuine, Paytm Ecommerce will inform the relevant Merchant of such complaint and request for a replacement. However, in the event of frivolous and unjustified complaints regarding the quality and content of the products, other than not requesting the Merchant for a replacement, Paytm E commerce reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Paytm E commerce in this regard. You expressly acknowledge that the Merchant selling the defective product service will be solely responsible to you for any claims that you may have in relation to such defective product service and Paytm Ecommerce shall not in any manner be held liable for the same.