Routerswitch.com makes paying for your orders easy by providing a range of convenient payment options. Below is a guide to the different payment methods used by Routerswitch.com, so you can choose the right way for you. What are the payment terms Routerswitch.com accepts PayPal: Select PayPal as your payment method when you check out via our shopping cart, you will be redirected to PayPal via a secure online connection where you can complete the order and payment. Credit Card: We accept all major credit cards including Visa, Mastercard, American Express and Discover Routerswitch.com will only ship to the billing address of your credit card. To ship to a secondary address please contact your credit card company and have them note the alternate shipping address. Wire Transfer : We will Email you a invoice and hold the shipment until we receive payment. Please do not send money until you get a invoice from us which will have our bank info on it. Western Union: We will Email you a invoice and hold the shipment until we receive payment. Please do not send money until you get a invoice from us which will have our bank info on it. Money Order Cashier Check Escrow: We also accept these payment terms that customers need. Is Routerswitch.com website secure Routerswitch.com concerns our customers online security; it is the 1 priority. All online transactions are sent through our secure server, and encrypted with 128bit technology. Once the information is received through the Internet, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security. Why does Routerswitch.com verify my shipping address In order to guard against credit card fraud, if the billing and shipping address are different, we must verify that the alternate shipping address is authorized. Please contact your credit card issuer bank and list your shipping address as an al

Routerswitch.com currently ships small and medium sized orders by international couriers. The shipping rates can be previewed inside the Routerswitch.com online shop system. You can just click on the "Estimated Shipping Costs" and choose the country you want to ship to, Shipping fees will be estimated by our system automatically. How can I trace my order Once your order is shipped, you will receive an email from us. In this email, there should be the tracking information for your packages as well as the website in which you could trace your order at. How Long Will It Take To Delivery Total delivery time is composed of two parts. The first part is the processing time. This is the time from when your payment is received to when we gather up all the items and package them. The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the destination. Standard shipping normally takes 710 days, and express shipping normally takes 35 days. Processing takes 13 days normally. Are the packages insured Shipping with couriers is insured and can be tracked online. Once your goods are sent out we will email you with a tracking number so you can trace your delivery any time you want. When you checkout your order, you can add Shipping Insurance to your order for only 1.99. We offer Shipping Insurance for the total of US 1.99 to protect your package against any lost or damaged shipments. If a missing issue arises, we will reship your order immediately.

I am a drop ship seller what do I do if my customer has a problem with a Routerswitch.com product that I sold to him New of our products are covered by a 12month warranty, for refund, replace and repair. Used refurbished of our products are covered by a 2month warranty, for refund, replace and repair. If you are dropshipping, any product returns and all the communications will have to be handled through you, because you are Routerswitch.com’s customer. In fact it is probably in your interests for the customer not to know about Routerswitch.com and deal directly with you, for reasons of safeguarding your business. In practice, it is possible for you to discuss any return issue with us, and provide our return code and address to your customer. Then they can post a faulty item back to us in Hongkong and we can ship the replacement directly to them, without you having to handle any products. Obviously this is the most suitable solution when your customers are in different countries. In terms of customer support and technical support for devices, the responsibility rests with the vendor, i.e. You if you are dropshipping. We will of course provide as much help to you as we can, and with technical questions it may simply be a matter of relaying our information to your customers.