If the User is dissatisfied with the purchased Product received from AJIO, or in the event where there are defects and deficiencies in the Product attributable to, and accepted by AJIO after due verification at its sole discretion, a User may initiate a request for returning the Product on the Platforms. The User shall initiate such requests for a return not later than a 7 seven days from the date on which heshe received the delivery of the Product, in case of electronics,b 10 ten days from the date on which heshe received the delivery of the Product, in case of toys, and C 30 thirty days from the date on which heshe received the delivery of the Product, in case of nonelectronic Products. While raising a request for return on the Platforms, the User shall have the option to seek a refund of the money paid by himher towards the purchase of the Product. The User will be required to produce a copy of the original invoice at the time of placing a request for return or exchange of Products. The User shall ensure that the Products being returned comply with the conditions set out under this Return and Refund Policy and are, among other conditions, unused, unwashed, with price tags intact, all packaging material undamaged and unused. Such returned Products should not carry stains, sweat, detergent, or body odour. AJIO reserves the right to alter and enforce this Return and Refund Policy at any time without having to serve a prior notice on the User.

Reliance Retail Limited, a company incorporated under the laws of India, having its registered office at 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai – 400 002, Maharashtra, India "AJIO" is a retail company which offers various retail solutions, including, through its website www.ajio.com and its mobile and tablet applications "Platforms" various online lifestyle, fashion and electronics solutions, which inter alia facilitates the sale and purchase of electronics, toys, and lifestyle and fashion merchandise "Products" by users of the Platforms "Users".

2.1. In keeping with AJIO’s goal of ensuring User satisfaction, this return and refund Policy “Return and Refund Policy”, together with the terms of use, sets out AJIO’s procedures and policies in accepting Product returns, once a Product has been delivered to a User after purchase from the Platforms. Any return of Products by Users shall be governed by and subject to the terms and conditions set out under this Return and Refund Policy. 2.2. Users are required to peruse and understand the terms of this Return and Refund Policy. If you do not agree to the terms contained in this Return and Refund Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using the Platforms. The terms contained in this Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Products on the Platforms.